Cosme-de.com Reviews

Friendly staff

Orders I have placed have always arrived sooner than expected, perfectly packed & the genuine article.
Couldn't ask for more, great company.

I am very disappointed with Cosme-De, I paid nearly 1000 pounds on the website, wait for nearly 3months and received nothing. My package was lost and I contact Cosme-De customer service every day to chase the package, ask for a refund, but nobody does a refund and no result for my package. I lost a big amount of money and waste a lot of time on the purchase process. Be careful with the website.

Truly awful company don't bother would be my opinion. They offer several discount vouchers once you become a customer none of these are shown to be bound by any T&C's however once you get everything into your basket and then go to apply the 'said' codes they never work. Don't try to get the discount added after the order as every member of this company I have ever spoken with simply does not care, once they have your money that's it. Even when items arrive damaged they don't want them returning refuse to compensate and be generally ignorant and don't reply to emails.

what do you mean about 30 days money back guarantee? how will consumer figure out if it will satisfy them if they will not open the product to try? By just looking at the container? LOL You need to be specific and clear with your T&C. That's not 100% money back guarantee - it's a false advertisement.
"At COSME-DE.COM, we aim at providing the best service and quality products to our customers. That is why we have a 100% 30-day money back guarantee behind every purchase. If, for any reasons, your purchase of any of our products does not satisfy you, you may return them for a full 100% refund."

This Company sell FAKE SKII. DO NOT BUY ❌❌❌ BEWARE ❌❌❌
I have been using SKII FOR Several Years. Especially, Facial Treatment Essence ( Miracle Water) and Genoptics Aura Essence.
And I know the feel , the smell and the results. However, I tried the SKII that I received from Cosme- de.com and I can tell you that they are NOT AUTHENTIC SKII. I have it a tried for over a week and the Genoptics Aura Essence I got from this company made my my DULL and the spots are darker and darker each day. The authentic SKII I had used before made my face bright and clear . I realized that the company sold FAKE products ❌❌❌❌
I emailed the company and they refused any returns or any responsibilities. I just wasted almost $770 USD. The company DO NOT STAND BEHIND THEIR PRODUCTS.
DO NOT BUY ❌❌❌❌❌❌❌❌❌❌❌
Don’t be a fool like me. Pay a little more and buy from SKII WEBSITE FOR GENUINE PRODUCTS.

Not legit and very disappointed, me, my daughter and my son start having itchiness on our face considering that what I bought is SKII, Avene and Elizabeth Arden. They say you can return as long as it is in the original package, but you would not know the effect of the item unless you open and used it.

At first I was a little dubious and wary of this site. However, the prices were very good and I couldn't find the product I wanted anywhere else. I decided to take a chance on them and was pleasantly surprised. The order arrived in under a week by Fedex and was very well packaged (glass bottles).

DONT BUY ANYTHING ON THIS SHOP. THEY SELL ALL FAKE STUFFS. I’VE ORDER LAMER LOTS OF MONEY BUT THE PACKAGE INSIDE HAS NO DESCRIPTION. ALL FAKE!!!! Shut it down!

I ordered Sisley ecological compound but that item didn’t arrive. Then I found that my order has been cancelled without any notification. I did never cancel my order but they did! The money including the sending cost had been withdrawn.
I have been sending emails everyday to try to contact their customer service but they have never replied. NONE AT ALL!!!! That’s why I decided making a comment on this site.

I still don’t know what’s happened to my order. I’ve been using their online shopping for years and this is the first time I have a problem, it means I haven’t needed to contact their customer service by now.
I’m very upsetting about their terrible quality of service, well, I even wonder if their customer service actually exists. I have never had such a poor service at any online shopping.

I want to know what happened to my order now, or NEVER trust them any longer.
They should recognise that is NOT small money!!

DONT BUY FROM THIS COMPANY.
DO NOT ORDER.

COSME-DE SOLD FAKE PRODUCTS.
PRODUCTS ARE NOT AUTHENTIC
I WAS BOUGHT FEW ITEM FROM THIS COMPANY SPEND MONEY US $598.00 ONE OF SK-ii PITERA TREATMENT ESSENCE. THERES HAVE SOMETHING IN SIDE AT ESSENCE.
THEY ARE ASK ME QR CODE. MUST BE THEY HAVE MY RECORDS IN COSME-DE.COM SITE. I DID SEND THEM MY RECORDS BUT THEY ARE KEEP ASKING ME QR CODE. NOBODY KEEP THE BOX AFTER WHEN THEY OPEN FOR USING. I WAS THROWING OUT TRASH WHEN THEY OPEN.
I TOOK HAVE HAD VIDEO FOR FAKE PRODUCTS
I WANT TO UPLOAD THIS SK-ii FAKE PRODUCTS
THEY JUST SELL IT FAKE PRODUCTS AFTER THEY DONT RESPONSIBLE
DO NOT BUY FROM THIS SITE.

COSME-DE DO NOT SELL IT AUTHENTIC PRODUCTS

I am trying to return an item. No response from the email for customer service!

I rarely leave comments on any websites, but after purchasing from COSME-DE.COM twice recently, I feel strongly that they deserve a 5-star review!! So I'm posting the review to both Google and Trustpilot.

I ordered almost $1000 products in total (two orders) and placed the order on Thursday night pacific time (Friday morning in HK). The order was processed and shipped out on the same day, and I received it on Monday morning! I also checked the dates of everything I ordered (Sisley skincare products) via checkfresh.com; they all were produced in late 2020! Everything is perfect and exactly the same as what I have bought elsewhere before.

This happened exactly with my 2nd order for some other brand products - it only took 3 days to receive them!

I've recommended this website to my mom and strongly recommended it to others given its incomparable price, good product quality, and super fast shipping!! :)

Very fast delivery form my experience. The DHL dropped it off on a Sunday ( I didn’t know they even work on Sunday lol) And the items are legit.

Very pleased with Cosme-De, package arrived in good time. The package was very secure & packaged with care inside. The item I ordered was at a very good price. I will be back to purchase again.